Manoir Gouin is a member of the Regroupement québécois des résidences pour aînés (RQRA). The residence also complies with Quebec government standards. To check our certification, please visit our page on the Registre des résidences privées pour aînés.

Certification as a private residence implies that the home has met a number of strict government criteria. This is to ensure the integrity and safety of both employees and residents. The residence must meet all the health and social criteria, including the information available, the residence and the practices it employs. The following elements, prescribed by the Ministry of Health and Social Services, are just a few of many that the residence must respect:

• courtesy, fairness and understanding, while respecting the dignity, autonomy and needs of residents and their families;
• space planning for receiving visitors in complete privacy;
• access to leisure activities and community life;
• information to be given to the resident;
• information to be recorded in the resident’s file and advice to be given to family and friends;
• retention and protection of personal information;
• the resident’s access to health and social services, and the assessment and monitoring of his or her state of health and psychosocial needs;
• instructions to be given to staff when a resident’s life or integrity is compromised;
• how to intervene in cases of loss of cognitive autonomy associated with behavioral problems;
• safety equipment, first-aid kits and fire safety plan;
• training requirements and professional activities;
• intervention guides provided by the health and social services agency, and compliance with existing health, hygiene and safety regulations;
• feeding and medication administration;
• maintaining the equipment supplied by the operator in good condition, as well as the upkeep of the premises;
• general and professional liability insurance

The above information is taken from the Santé et Services sociaux du Québec website. For more information, click here.

Manoir Gouin went through a number of steps to obtain its certification. Here’s how:
1. Obtain a temporary attestation from the Centre intégré universitaire de santé et des services sociaux (CIUSSS).
2. Once the residence has obtained the attestation, it is visited by the Conseil québécois d’agrément (CQA), which ensures that all criteria have been met. In this case, CIUSSS receives a report from the Conseil.
3. The CIUSSS then decides whether the residence qualifies for certification.
The residence must not forget to renew its certification after 3 years to retain its title. Once again, CIUSSS is in charge of this step.